SHIPPING & TERMS - 2018
All pictures, logos, designs, trademarks, general information etc. on the web shop, and general website, of Only What's Necessary, belongs to Only What's Necessary. All brands, logos, designs, trademarks etc. are protected by copyright and can under no circumstances be downloaded, copied or used in any commercial matter.
EU & NON EU PRICING
All orders shipped to countries within the EU are inclusive of Netherlands VAT charged at a rate of 21%.
DELIVERY & TRANSPORTATION
Deliverance of goods from Only What's Necessary is regarded as complete, when the Customer has received the goods. All orders are shipped via DPD or UPS. The risk of the goods purchased at Only What's Necessary passes to you as a customer on the time of delivery. Only What's Necessary has no obligation to deliver goods that are out of stock.
SHIPPING TO NON EU COUNTRIES
Please note that you may incur customs duties and taxes on the items shipped outside the EU and these fees are not charged or calculated by Only What's Necessary. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Only What's Necessary has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the EU. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. All our shipments are Dispatched from the Netherlands.
We offer free shipping within the EU (including Norway, Switzerland) via UPS and DPD where applicable.
Returns will be accepted for up to 14 days of customer’s receipt or tracking number on unworn items. You are as a customer obliged to inform us before you return the item. The returns need to be in the original packaging and be unworn. This means that the shoe must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer. We’ll refund the price you paid for your item back to your original payment method. For returns, return shipping will not be reimbursed.
It rests with the customer to examine the product delivered immediately after delivery. The customer is obliged to immediately notify of defects manifested. If the examination made by the customer is not carried out in a thorough or proper way, the seller will not be liable therefore. Notification of defects must take place no later than ten days after the customer has or ought to have manifested the defect. Notification must be done in writing with a thorough description of the defect. If such deadline is not met, the customer’s right to give notice of the defect will laps.
Complaints should be registered at firstname.lastname@example.org
All items sold and delivered within the EU (including Norway, Switzerland) are subject to a standard 2 years warranty. The warranty does not cover regular wear and tear of use, but only manufacturing faults. Note that items such as shoes are subject to serious daily wear and failing to take care of the item in question, proper cleaning and maintenance, can result in the ruining of shoes that under normal care taking wouldn’t have broken. Such items are not subject to warranty.
PERSONAL DATA THAT WE COLLECT, STORE AND PROCESS.
We may collect various informations if you seek to place an order for a product to us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details or bank account details.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website, send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions. 2.1 What are Cookies? Cookies are small files that are saved on your computer which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. Cookies help us to tailor our website to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.
DECLARATION OF CONSENT.